Faq

Frequently Asked Questions

Orders & Shipping

  • How long does shipping take?

    Standard shipping typically takes 5-10 business days within the continental US. Express options are available at checkout for faster delivery.

  • Do you ship internationally?

    Currently, we only ship within the United States.

  • Can I modify or cancel my order after placement?

    Orders can be modified or canceled within 1 hour of placement. Contact us immediately at [email protected] for assistance.

  • What are the shipping costs?

    Shipping is free on orders over $50. For orders below this amount, a flat rate of $9.99 applies.

Returns & Refunds

  • What is your return policy?

    We offer a 30-day return policy for unused items in original packaging. Custom or assembled furniture may have different terms—check product details for specifics.

  • How do I initiate a return?

    Email [email protected] with your order number and reason for return. We will provide a return label and instructions.

  • When will I receive my refund?

    Refunds are processed within 5 business days after we receive the returned item.

Product & Quality

  • Are your products easy to assemble?

    Most furniture includes clear instructions and necessary tools for straightforward assembly. Some items offer white-glove assembly services—see product pages for options.

  • What materials are used in your furniture?

    We prioritize sustainable materials like solid wood, engineered wood, and metal. Material details are listed on each product page.

  • Do you offer warranties?

    Yes, many products come with a 1-year limited warranty against manufacturing defects. Refer to the warranty section on product pages for coverage details.

Payment & Security

  • What payment methods do you accept?

    We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

  • Is my payment information secure?

    Yes, all transactions are encrypted using SSL technology. We do not store payment details on our servers.

Customer Support

  • How can I contact customer service?

    For any questions, email us at [email protected]. We respond within 24 hours on business days.

  • Do you offer tracking for orders?

    Yes, once your order ships, you will receive a tracking link via email.

For further assistance, reach out to our support team at [email protected].